Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You can find almost all the answers to your questions in the intuitive Help Center section incorporated into your Control Panel. It offers an immense knowledgebase with regularly asked questions and exhaustive help articles written by our trained client support staff.

  • Top quality support service
  • How–To Video Clips

  • For those of you who would rather discover how to tackle a commonly encountered issue by watching a video tutorial, we’ve added a selection of video tutorials to our Control Panel. All the educational videos are very short and simple to comprehend. They offer step–by–step presentations of different site management operations.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 technical support service and a 60–minute support ticket response time guarantee. Our knowledgeable technical support engineers will be available 24 hours a day to answer your inquiries and to remedy any problem that you may encounter. Just open a customer support ticket from the Help Center section and we will respond back to you without any delay at all.