Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Each support request you submit to us will be dealt with within maximum sixty minutes. In case your ticket or email needs additional assistance from an administrator, we’ll forward it and leave a note to notify you that your matter is being worked on. If you take advantage of the Optional Managed Services package, all of the services included there will be performed at a time that suits you.
A Premium Technical Support Service
Our tech support team will be online for you 24x7 should you need help with our Control Panel or with any of the apps that we install for you on the dedicated hosting server. And if you need help tackling the standard admin tasks on your dedicated hosting server, you can take a glance at the Optional Managed Services package, that includes data backup storage space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
We have provided our Control Panel with a comprehensive knowledge base, which includes extensive explanations of its features and functionalities. Furthermore, we have shot in–depth video tutorials that will further instruct you how to perform a specific operation or troubleshoot a frequently experienced problem. All the help articles and the tutorial videos are easily accessible from every Control Panel section through the Help and Videos buttons in the top right corner.