A 99.9% Server Uptime
We have set up our cloud website hosting platform using reliable hardware components and significantly modified software. Our admins have installed a customized version of SELinux on all our servers to guarantee the highest level of protection and stability. We’ve added several anti–DoS units combined with powerful firewalls to make sure our network is invincible and secure.
All Linux cloud website hosting packages packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on top–notch hardware parts furnished by Juniper. And on each single router, we’ve set up a firewall with an advanced set of rules to successfully sift all dubious requests.
In this way, in all our datacenter facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to curtail all potential risks with our cloud hosting packages and although our company offers topflight technical support, there are occasions when the customer simply isn’t satisfied with what we offer. Or he needs to migrate to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully satisfied, you will get a full refund.
24/7 Technical Support
We’ve carefully chosen each member of our 24x7 support team to make certain that we can offer you the best technical support you can possibly get. Each of our support engineers has several years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Besides, they are available to you 24–7–365 – you can contact them at any moment and they will reply back to you as soon as possible.
Their average support ticket response time is below 20 minutes, while with other hosting firms you have to wait around for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in less than 60 minutes.