The access to the customer and tech support that a cloud website hosting company provides can tell you a lot for the services which they supply too. In the event that you're allowed to use only e-mails or tickets, you have almost certainly discovered some reseller not the actual hosting provider. If this is the case, you'll probably have to wait for a couple of days in order to get an issue resolved since the reseller may not be checking their communication regularly or they may have to contact the true web hosting company for additional assistance. If the provider can provide different means of communication with quick response time that are available anytime, they are almost certainly the top provider, not just a reseller. Which means that you will benefit from prompt assistance and top-notch support since they will have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it's always much better to have the option to contact your hosting company directly by using your preferred method of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all of our cloud website hosting packages are round-the-clock, therefore you can forget about waiting for a few days so as to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an e-mail. If you currently have an account, you are able to open a support ticket in addition to the other three ways of contact. You're able to select the most appropriate way to contact us depending on where you are or what kind of equipment you use. We can help you for more or less any hosting-related question that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in this situation the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you will be able to reap the benefits of our 24/7 support services even on official holidays. Your websites will be available at all times and so will we. With numerous contact options, you'll be able to choose the easiest method to get in touch with us and learn more about our services if you don't have an account yet, or get support if you're already our customer. You can phone us, have a chat with a live agent, send an e-mail or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour reply time warranty, even though it hardly ever takes over 20 minutes to receive assistance regardless of the nature of the trouble. With our customer and tech support services, we'll be available for you when you need us, not a few days later.

24/7 Customer Support in VPS Web Hosting

In case you rent a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious issues or questions about the pre-installed software your server is equipped with. In case you haven't purchased a virtual private server plan yet, you can learn more information about our services by giving us a phone call or by employing the live chat service. For more tech problems, you are able to send an e-mail or open a support ticket via your billing Control Panel and you will get support within no more than an hour no matter the time of the day, even on weekends and holidays. The typical answer time normally doesn't exceed 30 mins. If you're looking for assistance with third-party software, you can take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our administrators can help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers Hosting

If you purchase a dedicated server from us, you'll be able to get in touch with us at any time using various channels and the maximum time that you'll need to wait for a response is up to one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech issue, you'll be able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any common questions or you would like to find out about our hosting services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. When you need help with third-party software that you cannot install or operate effectively, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.